FAQ

Find the answers to our most common questions, from “How do I check in” to “What should I pack?” For all of your other questions, you can call, text or email us!

Is Renting from Padre Island Rentals Like Staying in a Hotel?

Every Padre Island Rentals rental property is individually owned and has unique features. Please review the property description, images, and house rules to familiarize yourself with your rental.

What is the Name and Address of my Rental?

Padre Island Rentals has vacation rentals all across South Padre Island. Please double-check your rental ID, address, unit number, and gate codes (where required). You will receive all of this information prior to your stay.

Who Can Rent with Padre Island Rentals?

Padre Island Rentals rents to family groups only. Family groups are defined by Federal Housing Laws as follows: spouses, domestic partners, children, parents, grandparents, uncles, aunts, and cousins. All relationships include legal, step, adopted, foster, and in-law.

If the property owner allows, adult non-family groups may be allowed to rent the property. This exception will be explicitly stated in your confirmation documentation. Prior arrangements must be made, and all requirements must be met.

How Many People Can Stay at a Rental Property?

Because every Padre Island Rentals property is unique, there is no standard occupancy limit across all rentals. Your rental’s maximum occupancy will be determined by safety regulations and the number of guests you have registered. To determine the maximum occupancy for your rental, please carefully review the property information or contact us directly. Family reunions, parties, events, or day visitors cannot exceed the maximum occupancy of your rental.

Can I Bring my Pet?

Check out our rentals for dog lovers here. Properties that allow pets require an additional fee per pet. The only pets allowed are non-shedding dogs under 25 pounds. PIR is happy to help you secure kennel or pet care services.

Please note that if a guest has had a pet in a rental that does NOT allow pets, the following charges will accrue: unscheduled pest control, deep cleaning, rent plus fees for an additional day, and if the guest has not yet checked out, the pet will not be allowed back onto the property. Refunds will not be granted for early check-out.

As always, certified, registered service and support animals are welcome at all of Padre Island Rentals’ properties

Is There a Minimum Number of Days we Have to Book?

Our properties are available for nightly, weekly, and 30-night bookings; however, a minimum night stay may be required during summer months and holidays.

What are Resort Fees?

Resort fees cover the cost and distribution of wristbands as well as security and occupancy monitoring.
Many South Padre Island condominiums and resorts require guests to wear wristbands to access properties. Each registered guest will sign for and receive a wristband. Replacement fees are charged for lost wristbands.

Where Can I Park? Is the Parking Free?

Every property managed by Padre Island Rentals is unique, and there isn’t a standard number of parking spaces available across all rentals. Please review the property information or contact us directly to find out exactly how many parking spaces will be reserved for you. Most properties require parking permits, and if so, they will be issued to you by PIR.

 

Please note that most properties do NOT permit oversized vehicles to be parked on-site. PIR is happy to help you find accommodations for your recreational vehicles.

How Do I Lock in My Price?

Padre Island Rentals has competitive pricing, and you save the most money when you book directly through our website, by phone, or in person. You can lock in your rate by making a payment of 15% or more of the total amount due, travel insurance NOT included.

Please note rental rates are subject to lodging taxes.

What Will be the Complete Cost of My Rental? What Does it Include?

Your total reservation amount is the complete cost of staying at a Padre Island Rentals property and does not include the cost of optional vacation insurance. Your total reservation amount can be found on your reservation documentation. It includes rent per each night booked, cleaning fee, accidental damage waiver fee, other applicable fees, and lodging taxes.

How Much Is My Minimum Down Payment? When is My Balance Due?

Your total reservation amount is the complete cost of staying at a Padre Island Rentals property and does not include the cost of optional vacation insurance.

If your reservation is booked more than 30 days in advance:
A non-refundable minimum down payment of 15% of the total reservation amount is due immediately.
The cost of optional travel insurance is not included in your total reservation amount and is due at the time of booking.
Your remaining balance is due 30 days before arrival.

Padre Island Rentals accepts all major credit cards. Your remaining balance will be processed using the same credit card on which your 15% down payment is made unless other arrangements are made at booking.

What Are Padre Island Rentals' Cancellation Policies?

Your initial down payment of 15% of the total reservation amount is due when making a reservation more than 30 days from arrival. Your initial down payment is non-refundable. There are no additional penalties for canceling a reservation more than 30 days from arrival.

The balance of the total reservation amount is due 30 days before arrival. Reservations canceled less than 30 days from arrival will not get a refund.

Padre Island Rentals strictly follows this cancellation policy. Refunds are not issued under any circumstances for cancellations made within the dates specified. Date changes are considered a cancellation. There are no refunds for early departure.

For stays of 30 days or more, the Holding Fees are not refundable.

For Spring Break Reservations, all payments made are not refundable.

If cancellation is necessary and you purchased trip insurance through Red Sky Insurance, you can Click Here to complete their easy-to-use claim forms. You can also call them at 866-549-5283 or email them at info@redskyinsurance.com. Their office hours are from Monday to Friday from 8:30 am to 5:00 pm EST.

What Are the Benefits of Travel Insurance, and Where Can I Purchase it?

Insure your trip because anything can happen. Just look for the Travel Insurance checkbox when booking your vacation rental online. Every year guests are forced to delay, interrupt, or even cancel their travel plans due to unforeseen events. PIR is happy to offer our guests travel insurance through Red Sky Travel Insurance. Red Sky’s Sun Trip Preserver policy reimburses lost investments if a trip is canceled due to covered events such as illness, injury, jury duty, natural disaster, military leave revocation, job loss, and more.

 

Please call Red Sky at 1-866-549-5283 or visit the FAQ page on their website

 

Note: Travel insurance can be purchased up to 30 days before arrival or final payment, whichever comes first. A pre-existing medical condition waiver is available if purchased within 21 days of your initial deposit.

 

Claims Support

If you have any questions during the claims process, you can:

  1. Fill out the easy-to-use forms on the Red Sky Website
  2. Call the Red Sky claims specialists at 1-866-549-5283
  3. E-mail the Red Sky Claims Department at info@redskyinsurance.com

 

Office hours for Red Sky are Monday through Friday from 8:30 am to 5:00 pm Eastern Time, except holidays.

 

What happens if the Island is evacuated for hurricanes or other natural disasters?

 

Hurricanes and other natural disasters may cause South Padre Island to be evacuated, restrict travel to and from the island, and interrupt electricity and water services. Click here to register with South Padre Island’s emergency notification system before your trip.

 

Natural disasters are beyond our control, and as such, refunds are not granted. We strongly suggest our guests purchase travel insurance to insure their vacation investment.

What Happens if the Island is Evacuated for Hurricanes or Other Natural Disasters?

Hurricanes and other natural disasters may cause South Padre Island to be evacuated, restrict travel to and from the island, and interrupt electricity and water services. Click here to register with South Padre Island’s emergency notification system before your trip.

Natural disasters are beyond our control, and as such, refunds are not granted. We strongly suggest our guests purchase travel insurance to insure their vacation investment.

Where and When do I Check-In and Out?

The Padre Island Rentals Welcome Center is open 24/7 for convenient check-ins! We’re located on the NE corner of Kingfish and Padre Blvd, about 1 ¾ miles north of the Queen Isabela Causeway.

Padre Island Rentals offers Direct Check-in to a number of properties. Please ask about our Direct Check-In option.

Check-in begins at 4 p.m. on the day of your arrival at the Padre Island Rentals Welcome Center. Occasional check-in delays may occur during peak seasons.

Padre Island Rentals
3100 Padre Blvd.
South Padre Island, TX 78597
956-761-5512

What Services Does Padre Island Rentals Provide?

PIR adheres to the highest cleaning standards, following all OSHA and CDC guidelines. Your rental will undergo enhanced cleaning services, including professionally laundered hotel linens. Housekeeping services are NOT scheduled during your stay unless requested.

Guests are encouraged to take advantage of our free off-site linen exchange located on the east side (beachside) of our Welcome Center and is open from 1:00 am to 3:00 pm daily. PIR is one of the only rental hosts with in-house laundry service using industrial-size laundering equipment and professional-grade cleaning agents!

Rental equipment (such as cribs, high chairs, BBQ pits, etc.) is also available. Equipment and linens can be picked up at our Welcome Center. Delivery of equipment or linens directly to your rental is subject to additional fees.

What Toiletries and Cleaning Supplies are Included?

Padre Island Rentals adheres to the highest cleaning standards, following all OSHA and CDC guidelines. Your property will be cleaned and beds made with fresh linens prior to your arrival. No housekeeping services will be performed during your stay, unless requested. Guests may bring soiled bath towels and bed linens for an exchange to the Padre Island Rentals central office. The towel and linen exchange is located on the east side (beachside) of the building and is open between the hours of 11 am and 3 pm daily. There is no cost to exchange towels and linens.

Maid services, delivery of fresh linens, or rental equipment such as baby cribs, and high chairs are all available by contacting our front desk during office hours. Additional fees do apply. Towel and linen delivery can be arranged at our front desk upon arrival or by calling us at 956-761-5512. There is a towel delivery fee.

What You Will Find at Your Vacation Home?

You will be staying in an individually owned vacation property. Furnishings and decorations vary from property to property.

  • Beds will be made with hotel standard triple sheeting and pillows. If the property you are renting is equipped with a sofa-sleeper and you plan on using it, please let us know ahead of time so we can have it made up for you.
  • Bathrooms are supplied with towels and are ready for your arrival. You will also find a small wrapped bar of hand soap and a wrapped roll of toilet tissue. For information on beach and pool towels see “Items You Might Like to Bring” below.
  • Kitchens are equipped for most standard cooking needs. For cleaning up after meals you will find a 3 oz. bottle of dishwashing liquid (refillable at are our central linen exchange), 2 automatic dishwasher tablets (if the property has a dishwasher), a wrapped dish sponge or dishrag, plus 1 or 2 tea towels. Other important items you will find in the kitchen include 1 roll of paper towels, coffee filters, and 2 plastic trash bags. Extras are available at our Guest Welcome Center as needed.
  • We hope you don’t need them but you will also find a broom and dustpan, and a sponge mop or equivalent. Some properties also have vacuum cleaners.
  • Some vacation homes are equipped with an in-unit washer/dryer, detergent is available at our Guest Welcome Center upon request. For towels and linens, Padre Island Rentals has a free towel and linen exchange located on the east side (beachside) or our building. Exchange hours are between 11 am and 3 pm daily.
What Should I Pack?

For the Bathroom
While bathrooms will be fully stocked with linens, a wrapped roll of toilet tissue, and a wrapped bar of hand soap you will want to bring additional soaps and shampoos.

For the Beach and Pool
Beach and pool towels are not supplied. You will also need to bring other important items for a day in the sun. See our website for more information on how to best enjoy South Padre Island beaches.

For the Kitchen
While kitchens are equipped for most standard cooking needs, if you plan to do any specialty cooking such as baking you will need to bring your own bakeware, casserole dishes, food processor, storage for leftovers, etc.

For cleaning up after meals you will find a 3 oz. bottle of dishwashing liquid (refillable at are our central linen exchange), 2 automatic dishwasher tablets (if the property has a dishwasher), a wrapped dish sponge or dishrag, plus 1 or 2 tea towels. Other important items you will find in the kitchen include 1 roll of paper towels, coffee filters, and 2 plastic trash bags. Extras are available upon request at our Guest Welcome Center.

Why Are There Locked Closets in my Rental?

All of our properties are owned by individuals as a second or vacation home. Owners may have their personal items locked in a closet for their convenience. These locked areas, and their contents, are not included as part of your vacation rental.

What Time is Check Out, and What do I Need to do Before Leaving my Rental?

Check-out time is by 11 a.m. at our Padre Island Rentals Guest Welcome Center. There will be a fee charged for late departures. There are no refunds for early departures. We imagine you won’t be ready to leave, however, we need time to prepare the vacation home for incoming Guests.

We ask you please take care of the following tasks before departure:

  • Place all trash in the outside dumpster or trash shoots,
  • Place dishes in the dishwasher
  • Lock all doors and windows.

A huge THANK YOU!

Are Photos and Descriptions Accurate?

We have tried to describe the property and it’s furnishings as accurately as possible. However, sometimes an owner will remodel or redecorate a property after the information has been posted. We also make every effort to keep each property and its equipment in good working order, and to make repairs as soon as possible when we are notified of a problem. No refund, or rate adjustment, will be made for mechanical failures such as; air conditioning, television or appliances.

What if we Accidentally Damage Something?

Our Guests are Covered
For up to $300.00 in the event of Accidental Damages.

Included in your Total Reservation Amount is a small Accidental Damage Waiver Fee. We have learned that our vacationers do not travel hundreds of miles to damage a home. At the same time, experience also tells us accidents can and will happen.

The Accidental Damage Waiver frees you from worry should a small accident occur. It does not free you from intentional damage or damage costing more than $300.00 to repair. Please report any damage to property or furnishings to Padre Island Rentals as soon as possible at 956-761-5512.

What Isn't Covered by the Accidental Damage Waiver Fee?

Under no circumstances does the Accidental Damage Waiver release any Guest or any member of their party from proper maintenance of the property. The Guest agrees to:

  1. Keep the property and any common areas clean and free of debris,
  2. Dispose of all garbage, and other waste to designated areas,
  3. Not deliberately destroy, deface or remove any part of the property,
  4. Render inoperable the smoke detector provided by the Owner, or knowingly permit any person to do so,
  5. Be responsible for any damage caused by pets
  6. Comply with all obligations imposed upon the Guest by current applicable Home Owner Association and housing codes

Should any damage occur it’s the responsibility of the Guest to notify the Rental Agent as soon as practical but no later than Check-Out. Should any damage occur creating an unsafe condition or jeopardize the safety of Guests, the Rental Agent should be notified immediately at 956-761-5512.

Why is the Property I rented no Longer Available, and What are my Options?

Occasionally a property which has been reserved will not be available because of damage to the property because the property has been sold, or for reasons beyond our control. When that happens, we will substitute comparable accommodations and notify you by phone or email of the change. If comparable accommodations are not available, you will have the option of selecting from available properties at the published rate or receiving a complete refund of your reservation advance payment.

What's Up With the Construction Noise?

When you take a stroll around South Padre Island you’ll notice that we’re continually growing and improving as a community. Many new properties are under construction. There may be some noise if your property is close to a construction site. All construction crews at South Padre Island are well mannered, and work doesn’t begin before 7 a.m. during the week, 9 a.m. on Saturday and almost never on Sunday. If you have problems, please let us know and we’ll ask the contractors to be more considerate. Unfortunately, we cannot offer refunds or moves in the event of construction noise.

Is there Wi-Fi at Our Rental?

Many of our vacation homes include free Internet access. Please carefully check the web page of the vacation home you are renting to verify availability. Some condominium complexes offer Wifi access in common areas.

How Can I get my Mail Delivered to me While I'm Here?

Mail may be sent to a guest c/o Padre Island Rentals, 3100 Padre Blvd. 78597. Please put the name of the person receiving the mail clearly on the front of the mail.

Can You Find and Return an Item I Accidentally Left Behind?

Although we cannot be held responsible for items left behind, we do make every effort to locate and return forgotten items to you. Contact our rental office and found items will be sent UPS C.O.D., or we may place shipping charges on a major credit card. There is an additional $25 handling fee.

Can We Smoke or Vape in Our Rental?

ALL of our properties are designated as non-smoking (including vaping) accommodations. No smoking/vaping is permitted anywhere inside of the properties. Should anyone in your group smoke/vape, please have them do so outside on the patio, porch or balcony. Again, there is an additional fee of $500 for cleaning and damages for those guests found to have smoked/vaped in any of our properties.