Rental Agreement

Below is the Padre Island Rental Guests Rental Agreement. Please read it carefully. These terms and conditions apply to every reservation. Should you have any questions do not hesitate to Contact Us.

Padre Island Rentals

Guests Rental Agreement

We look forward to having you stay at one of the many fine properties offered by Padre Island Rentals. Please carefully read the terms and conditions below. By making this reservation and paying either the full rental fee or down payment you are agreeing to abide by these terms and conditions.

Parties to this Agreement
Padre Island Rentals is the Rental Agent and the name on the reservation is the Guest. This agreement is between the Rental Agent and the Guest. The Guest is responsible for all persons staying in the rented property. A list of all guests staying in the vacation home is required at check-in. This agreement cannot be assigned to another person or guest.

Property Identity and Dates
Your reservation is for a particular home or condominium. Please review the arrival and departure dates and information about the property carefully.

Who Can Rent
The Guest represents they are a family group as defined by federal fair housing laws. The Rental Agent rents to family groups only. However, some units will allow unchaperoned student or young adult groups, assuming prior arrangements have been made. Those exceptions are only valid if noted in writing on the front of your confirmation.

Number of Guests – Occupancy Limits
Your reservation is for a specific number of Guests. The maximum occupancy for your rented property is clearly stated on your reservation receipt. Local civic and Home Owner Association regulations restrict the number of guests allowed to stay in condominium properties. The properties rented through Padre Island Rentals and its facilities are for the use of registered guests only and cannot be used for parties, dinners, family reunions, or other gatherings, including persons just visiting for the day that would cause the occupancy limits to be exceeded.

Wristbands
Several condominium properties require the wearing of wristbands in order to access the property, particularly during busy seasons. The wristband fee often referred to as a Resort Fee, may have been added to your reservation at the time of booking or may be due at check-in. The maximum occupancy of each unit determines the number of wristbands that may be distributed or sold to Guests. Guests agree to wear the designated wristband at all times during their stay. Each person issued a wristband must sign for receipt of the wristband at check-in. A replacement fee of $50 will be charged for lost wristbands.

Automobiles and Parking
Parking at most properties is limited. Many properties have space for only one car per condominium unit. Additional cars will need to be parked outside of designated property parking areas. Padre Island Rentals’ online property information page will tell you how many cars are allowed with the reservation. Most properties do not offer RV, trailer, or boat parking. In many cases, when you arrive at Padre Island Rentals to pick up keys, a parking pass will be issued for each of the vehicles allowed to park in condominium parking areas.

Cancellation Policies 

Please Note: This Cancellation Policy does not apply to reservations made on Airbnb.com, TripAdvisor.com, Booking.com, Expedia.com, or any of their affiliates.

An Initial Down Payment of 15% of the Total Reservation Amount is due when making a reservation more than 30 days from arrival. The Initial Down Payment is Non-Refundable. There is no additional penalty for canceling a reservation more than 30 days from arrival.

The balance of the Total Reservation Amount is due 30 days before arrival. Guests who cancel less than 30 days from arrival will not get a refund.

Padre Island Rentals strictly follows this cancellation policy. Refunds are not issued under any circumstances for cancellations made within the dates specified. Date changes are considered a cancellation. There are no refunds for early departure.

For stays of 30 days or more, the Holding Fee is not refundable.

For Spring Break Reservations, all payments made are not refundable.

If cancellation is necessary and you purchased trip insurance through Red Sky Insurance, you can Click Here to complete their easy-to-use claim forms. You can also call them at 866-889-7409. Their office hours are from Monday to Friday from 8:30 am to 5:00 pm EST.

Travel Insurance
Because incidents necessitating cancellation can occur, the Rental Agent offers Travel Insurance through Red Sky Travel Insurance. Red Sky is a third-party insurance agency. Claims for canceled trips are made directly to Red Sky. The Sun Trip Preserver offered through Red Sky Insurance reimburses guest’s vacation investment when their vacation is interrupted or canceled due to covered unforeseen events like sickness, accidental injury, jury duty, natural disaster, traffic accident, military leave revocation, job loss, road closure, mandatory evacuation due to a hurricane and more.

If you are making a reservation made more than 45 days ahead of an Arrival Date and decide to purchase travel insurance, it must be purchased at the time of the reservation. You have 10 days after the purchase to change your mind and receive a refund of the premium, as long as the Arrival Date is still more than 45 days away. Travel insurance cannot be subsequently purchased for reservations made more than 45 days in advance of an Arrival Date.

If you are making a reservation less than 45 days from your Arrival Date and decide to purchase travel insurance, the insurance premium is due with your rental down payment and is not cancelable nor refundable.

Hurricane Evacuation
Hurricanes and other natural disasters may limit access to South Padre Island and interrupt its primary services such as electricity and water.  In such instances, we are not obligated to refund guests.  These events are beyond our control.  For this reason, we highly recommend the purchase of trip insurance.

Check-in Time
Check-in time is after 4 p.m. on the day of your arrival at the Padre Island Rentals Welcome Center. The Padre Island Rentals Welcome Center is located at 3100 Padre Blvd., on the corner of Kingfish and Padre Blvd., 1¾ miles north of the bridge on the right-hand side of the road, one block north of the IGA (Blue Marlin) Supermarket. Our Front Desk is open 24 hours a day, 7 days a week. Occasional check-in delays may occur during peak seasons.

Keys
Most of our vacation homes have keyless entry systems, eliminating the need to issue keys at Check-in. If necessary, we will issue a maximum of two keys per reservation. All keys must be returned to our rental office at Departure. There will be a $50.00 charge for each key not returned.

Housekeeping and Other Services
Your property will be cleaned, with fresh linens and beds made before your arrival. You understand that no housekeeping services will be performed during your stay unless requested.  Guests may bring soiled bath towels and bed linens for an exchange to the Padre Island Rentals central office. The towel and linen exchange is located on the east side (beachside) of the building and is open between the hours of 11 am and 3 pm daily. Towels are exchanged for free. There is a $.50 per sheet fee for linens.

Maid services, delivery of fresh linens, or rental equipment such as baby cribs and high chairs are all available by contacting our 24-hour front desk. Additional fees do apply. Towel and linen delivery can be arranged at our front desk upon arrival or by calling us at 800-926-6926. The towel delivery charge is $15.00.

Allow Access to Pest Control Services

Our vacation homes are treated monthly for pests. Should a guest be in a vacation home when a Pest Control company arrives to treat a property, the guest agrees to allow the company access to the vacation home.  The guest also recognizes that the pest control service may occur when the guest is not in the vacation home. If you have any questions, please call our 24/7 Guest Welcome Center at 956-761-5512.

What You Will Find at the Property
Beds will be made with sheets and pillows. If the property you rent is equipped with a sofa sleeper and you plan on using it, please let us know when you check in. Our reception desk will give you sheets for the sofa sleeper.

Bathrooms are supplied with towels and are ready for your arrival. You will also find a small wrapped bar of hand soap and a wrapped roll of toilet tissue. See “Items You Might Like to Bring” below for information on beach and pool towels.

Kitchens are equipped for most standard cooking needs. For cleaning up after meals, you will find a 3 oz bottle of dishwashing liquid (refillable at our central linen exchange), 2 automatic dishwasher tablets (if the property has a dishwasher), a wrapped cello dish sponge or dishrag, plus 1 or 2 tea towels. Other important items you will find in the kitchen include 1 roll of paper towels, coffee filters, and 2 plastic trash bags.

We hope you don’t need them but you will also find a broom and dustpan, and a sponge mop or equivalent. Some properties also have vacuum cleaners.

Items You Might Like to Bring

  • Condiments and spices, including salt and pepper,
  • Coffee, plus what you like to put in it, Additional soaps, shampoos, paper towels, and toilet tissue,
  • Beach and pool towels, and all the important items for a day in the sun.

See our website for more information on how to best enjoy South Padre Island beaches. The FAQ section of our website answers lots of questions, including more complete information about what to expect as you stay in one of the great properties managed by Padre Island Rentals.

Departure
Checkout time is prior to 11 a.m. at the Padre Island Rentals office. There will be a fee for late departures. There are no refunds for early departures. We suspect you will not want to leave but we need time to prepare the property for incoming Guests. Please perform the following tasks before departure:

  • Place all trash in the outside dumpster or trash shoots,
  • Place dishes in the dishwasher, and
  • Lock all doors and windows. Thank You!

Condition of Property
We have tried to describe the property and its furnishings as accurately as possible. However, sometimes an owner will remodel or redecorate a property after the information has been published. We also make every effort to keep each property and its equipment in good working order, and to make repairs as soon as possible when we are notified of a problem. No refund or rate adjustment will be made for mechanical failures, such as air conditioning, television, or appliances.

Accidental Damage Waiver

Our guests are covered for up to $300.00 in the event of Accidental Damages. Included in your Total Reservation Amount is a small Accidental Damage Waiver Fee. We have learned that our vacationers do not travel hundreds of miles to damage a home. At the same time, experience also tells us accidents can and will happen.

The Accidental Damage Waiver frees you from worry should a small accident occur. It does not free you from intentional damage or damage costing more than $300.00 to repair. Please report any damage to property or furnishings to Padre Island Rentals as soon as possible at 800-926-6926.

Property Damage
Under no circumstances does an Accidental Damage Deposit or Deposit Waiver release any Guest or any member of their party from proper maintenance of the property. The Guest agrees to:

  1. Keep the property and any common areas clean and free of debris,
  2. Dispose of all garbage, and other waste to designated areas,
  3. Not deliberately destroy, deface or remove any part of the property,
  4. Render inoperable the smoke detector provided by the Owner, or knowingly permit any person to do so,
  5. Be responsible for any damage caused by pets,
  6. Comply with all obligations imposed upon the Guest by current applicable Home Owner Association and housing codes,

Should any damage occur it is the responsibility of the Guest to notify the Rental Agent as soon as practical but no later than Check-Out. Should any damage occur creating an unsafe condition or jeopardizing the safety of Guests, the Rental Agent should be notified immediately.

Unavailability
Occasionally a property that has been reserved will not be available because of damage to the property, because the property has been sold, or for other reasons beyond the control of the Rental Agent. If such an incident occurs the Rental Agent will substitute comparable accommodations and notify you by phone or email of the change. If comparable accommodations are not available, you will have the option of selecting from available properties at the published rate or receiving a complete refund of your reservation advance payment.

Construction
When you take a stroll around South Padre Island you’ll notice that we’re still growing as a community. Many new properties are under construction. There may be some noise if your property is close to a construction site. All construction crews at South Padre Island are well-mannered, and work doesn’t begin before 7 a.m. during the week, 9 a.m. on Saturday, and almost never on Sunday. If you have problems, please let us know and we’ll ask the contractors to be more considerate. Unfortunately, we cannot offer refunds or moves in the event of construction noise.

Internet
Some of our properties offer Internet access. Please check the web page of the property that you have rented to verify availability. Some common areas in condominium complexes may offer WiFi access.

Pet Dogs
If you need to bring a pet along, we can assist you in finding a kennel. Select properties allow small dogs, and only by separate arrangement with the Rental Agent. Should we discover a pet in the accommodations, you will be charged a fee for pest control, a deep clean, and an additional day’s rent which, when combined, usually amounts to $500.

Smoking

ALL of our properties are designated as non-smoking accommodations. No smoking is permitted anywhere inside of the homes and condominiums, nor is it permitted on the balcony. Should anyone in your group smoke, please have them do so outside of the property. Again, there is an additional fee of $500 for cleaning and damages for those guests found to have smoked in any of our properties.

Lost and Found
Although we cannot be held responsible for items left behind, we do make every effort to locate and return forgotten items to you. Please Contact Us to make arrangements for the return of located lost items. There is an additional $25 handling fee, plus shipping cost.

Indemnification and Limits of Liability
This property is privately owned. The Rental Agent reserves the right to refuse service to anyone, and enter to inspect the property at any reasonable time. The Rental Agent will not be responsible for accidents or injuries to Guests for loss of money, jewelry, or valuables of any kind including theft or vandalism of vehicles. Guest agrees to indemnify and hold Owner and Rental Agent harmless from any and all cost, expense, attorney’s fees, liabilities, damages, or claims for damages, including but not limited to, those arising out of any injury or death to any persons or loss or damage to any property relating to the rental of the Property. Neither Owner nor Rental Agent shall be liable for any errors of judgment or for any mistake of fact or law or for any loss caused by Owner or Rental Agent’s own negligence, In the event of negligent Guest damages, liability is not limited to the security deposit.